Returns & Shipping

Gardeners Emporium policy is to deliver your purchase at the lowest possible cost using the most appropriate delivery methodology to ensure your product(s) arrive on time, safely and undamaged.

Delivery costs will be quoted after your order has been submitted to allow us to customise the best solution for your location and order. This will include confirmation of product availability and estimated delivery timing for products that are out of stock and require ordering.

Delivery will be deemed to have been made when the products arrive at the delivery point agreed with you, or, if you are to arrange delivery, when the goods are available for collection by you.

We encourage collection of your purchased products from our Gardeners Emporium depot in Auckland for our Auckland customers.

We can also arrange delivery through our preferred freight company for deliveries outside of Auckland and for larger, heavier products that need to be packaged, handled and delivered with care as they can be easily damaged in transit.

Large trucks may be used to deliver large or heavy products and delivery may not be possible to residential addresses due to truck size constraints. Delivery may need to be to a local delivery business or commercial premise. These details will be finalised and agreed as part of the delivery cost quotation.

Alternatively, you can arrange your own freight company to pick up your purchase from our depot, but we take no responsibility for any delivery damage.

For our lightweight or small products, delivery can be arranged via courier.

As part of your delivery quotation we will estimate a delivery date for your order based on current product availability and the freight company’s forward delivery timetable for your location.  This may be 3-4 weeks after delivery confirmation for orders outside of Auckland.

Gardeners Emporium are unable to guarantee delivery on this date.  Delivery to rural addresses may also take longer in some areas. We will endeavour to deliver goods on the agreed delivery dates but, to the maximum extent permitted by law we will not be held liable for late delivery.

We will, however, update you of delivery status during the delivery period

If your order is damaged in transit, please photograph the damage and send us an email within one (1) working day of delivery.  We will arrange pickup and replacement.

If possible, please check your products as they come off the truck before you sign for the delivery so that any damaged product can be reloaded and returned.

Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the delivery order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you.